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Voice and chat agents

Answer routine calls and messages, and hand over when a person is needed.

An AI agent that answers your phone or website chat using only the information you approve. It books, answers and takes messages, and knows when to pass the conversation to your team.

Step 1

Answer calls after hours.

Callers get a helpful answer and can request a booking at any time. Your team confirms the details in the morning.

Step 2

Answer from approved information.

Prices, hours and policies come from the answers you sign off. If it is not in the approved information, the agent does not make it up.

Step 3

Hand over to a person.

Complaints, billing questions and anything sensitive go to the right person, with a short summary so the customer does not repeat themselves.

Step 4

Update the right systems.

Every conversation updates the contact record and creates the follow-up tasks, so nothing lives only in a call log.

Before we build

Start with the right information.

We check the tools, APIs, permissions, records and approval rules your workflow needs. Existing features come first. Scope, testing and support are agreed before implementation.

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Let’s talk about
your business.

Tell us where work gets held up. We will look at your tools and what could work better.

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Questions

A few useful answers.

What does Your Build AI actually do?

We become the AI layer behind your business. We connect the systems you already run on, give you AI that tells you what is going on across them, and set up AI that does the routine work, like follow-ups, bookings, bill matching and updates.

Will this work for my kind of business?

If you have a team, several tools and admin that keeps landing on your people, it usually will. Gyms, clinics, trades, salons, retailers and professional firms all have the same pattern underneath. We confirm the fit on the first call.

Do we have to replace our software?

No. We work around the tools you already use and connect them. Where something is genuinely missing, we build it to fit alongside what you have.

What does it cost?

It depends on what we build. We start with one workflow that is costing you time, scope it properly and give you a clear price before any work starts.

How soon will we see something working?

We start with one workflow rather than a big project, so you see it working early. We tell you the timing up front once we know your tools.

Will AI do things we have not approved?

No. You decide what it can read, what it can prepare and what needs a person to approve. Payments, record changes and outbound messages can always wait for your sign-off.

What happens after we get in touch?

We talk through your business, your tools and where work gets held up. If there is a good fit, you get a clear scope and price before anything is built.