AI chatbot for website customer service
An AI chatbot for website customer service answers visitors' questions any time of day using only information you approve, collects their details when they want help, and hands the conversation to your team with a summary. The chat on this website is one we built and run ourselves.
What a good website chatbot does
| Feature | Why it matters |
|---|---|
| Answers from approved information | It does not invent prices, policies or promises. |
| Says it is an AI | Visitors know who they are talking to. |
| Hands over to a person | Complaints and sensitive questions reach your team with a summary. |
| Saves the conversation | Your team sees the full chat in the CRM and can follow up. |
| Asks one question at a time | Visitors on phones are not faced with a form. |
What we learned running our own
- The chat must never guess a price; ours scopes the cost on a call instead.
- It should ask for contact details once, after it has understood the visitor.
- Every reply is checked by the server before the visitor sees it.
How we set one up
We agree what the chat can answer, write and approve the information it uses, connect it to your CRM and test it with real questions before it goes live.
Key takeaways
- A website chatbot should answer only from approved information.
- It should say it is an AI and hand over when a person is needed.
- Conversations should land in your CRM.
- Test it with real questions before launch.
Questions
Can I try one?
Yes, the chat on this page is ours. Ask it anything about your business.
Related
Talk it through
Every build is scoped on a short call. Tell us where work gets held up and we will reply by email.
Book a call